Privacy Policy

1. Overview

UNHINGED ("we," "us," "the Service") is operated by SwiftBuy Solutions LLC, Dubai, UAE. This policy explains how we collect, use, store, and protect your personal data when you use our mobile application, backend services, and public website. By using the Service you agree to the practices described here.

2. Information We Collect

Information you provide

• Email address (for account creation, sign-in, and password recovery)
• Birth data: date, time, and place of birth — for yourself and any people you add to your library
• Optional profile photos and uploaded images
• Relationship preferences and language settings
• Free-text context you choose to add to a reading

Information collected automatically

• Device type, operating system version, app version
• Crash reports and performance diagnostics
• In-app interaction events used to improve the product
• Anonymous identifiers for session management

Information from third parties

• Subscription receipts and entitlement state from Apple App Store, Google Play, and RevenueCat
• Authentication tokens from Apple Sign-In if you choose that option

3. How We Use Your Information

• Generate personalized symbolic readings, audio narrations, and PDF reports
• Run the mismatch-first compatibility engine and gallery features
• Process subscriptions and grant entitlements
• Provide customer support and respond to your requests
• Detect abuse, fraud, and policy violations
• Improve the product through aggregated analytics
• Comply with legal obligations

4. AI Processing and Third-Party Providers

To generate readings, your structured chart data (planetary positions, archetypes, timing) is sent to AI language model providers. Your name and email are never included in AI prompts — only the symbolic input required for generation. Photo uploads are processed by AI image providers to create portraits.

Third-party processors we use:

• Supabase (database, authentication, storage)
• Fly.io (backend infrastructure)
• Netlify (this website)
• RevenueCat (subscription management)
• Anthropic, Google, OpenAI (language model providers)
• MiniMax (text-to-speech audio generation)
• Apple, Google (payment processing)

Each provider has its own privacy policy. We do not authorize any provider to use your data for training their models.

5. Data Storage and Security

Your data is stored on encrypted cloud infrastructure with TLS in transit and AES encryption at rest. Access to production systems is restricted to authorized personnel using multi-factor authentication. We do not store payment card details — all payments are processed directly by Apple or Google.

6. Data Retention

We retain your account data for as long as your account is active. If you delete your account through Settings → Account Deletion, all personal data is permanently removed within 30 days. Anonymous, aggregated analytics may be retained indefinitely. Backups containing your data are purged within 90 days of account deletion.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Delete your account and all associated data
• Export a copy of your readings (PDF download)
• Withdraw consent for data processing at any time
• Object to or restrict processing in specific cases
• Lodge a complaint with your local data protection authority

EU/EEA residents (GDPR): You also have the right to data portability and the right to lodge a complaint with your supervisory authority.

California residents (CCPA/CPRA): You have the right to know what personal data is collected, request deletion, and opt out of any sale of personal data. We do not sell or share your personal data for cross-context behavioral advertising.

To exercise any of these rights, contact privacy@unhinged.app.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we learn that we have collected data from a person under 18, we will delete it promptly. If you believe a minor has provided us with personal data, please contact privacy@unhinged.app.

9. Cookies

The UNHINGED mobile app does not use cookies. This website uses only essential cookies required for basic functionality. We do not use advertising trackers or third-party analytics cookies on the website.

10. International Transfers

Your data may be transferred to and processed in countries outside your own, including the United States. We rely on standard contractual clauses and equivalent safeguards to protect your data during such transfers.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated through the app or by email. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact

Privacy inquiries: privacy@unhinged.app
General support: support@unhinged.app
Data controller: SwiftBuy Solutions LLC, Dubai, UAE